Hospitality

To ensure customer satisfaction and generate repeat business you must meet your guests’ needs and exceed their expectations. By combining innovative technology with personalized customer service, Alcatel-Lucent dynamic hospitality solutions help you attract clients and build their loyalty and SSP Converged Solutions has experience successful deploying these solutions in the hospitality sector.

We recommend the following solutions:

Hospitality companies may consider the options below and then call us to help review the most appropriate selections for your particular situation:

  • OmniPCX Enterprise Communication Server

    The OmniPCX Enterprise is the core of the communications system and is the most advanced, reliable, communications server on the market. It has an extensive Hospitality feature set built directly into the core system software, making it inherently integrated, robust and easy to implement. Combined with our other complementary solutions, we offer a complete hospitality suite to suit the needs of almost any hotel and interoperable with most leading PMS applications.

  • Alcatel-Lucent 8-Series IP Touch phones or 9-series digital phones

    The Alcatel-Lucent portfolio has the widest variety of digital and IP phones and handsets on the market. The lower-end of the scale has 6-button phones suitable for guest rooms, hallways and lobbies, while the mid and upper-end phones have more advanced capabilities and are suitable for offices, reception and suites. All the IP phones have a pass-through Ethernet switch port, allowing both the phone and a PC to be connected to the same Ethernet port, thereby halving cabling costs for new facilities. As well, with their graphical and optional colour screens, the mid and upper-end IP phones support custom on-screen XML applications, giving the hotel the opportunity to offer a whole new generation of guest services using the room phone as their portal. Read more »

  • Alcatel-Lucent Wireless Handsets

    For security, maintenance and housekeeping staff, being connected from anywhere within the facility or grounds is a necessity. Alcatel-Lucent’s wireless DECT and WiFi handsets are small, portable and offer the same capabilities as any other phone on the system. As well, a Push-To-Talk feature is available in the WLAN handset portfolio, allowing security or maintenance personnel to instantly communicate “radio-style” with each other.
    Read more »

  • Voicemail

    Our voicemail solutions from Alcatel-Lucent are extremely flexible, allowing mailboxes to be created specifically for either hotel guest rooms or staff. The guest mailboxes have many specific features designed especially to hospitality, including features such as PMS-linked check-in/checkout, pre-check-in, multi-language voice guides, play/repeat/save/delete, room-move, delete-on-checkout, deferred delete, etc. For hotel staff, the usual set of extensive business voicemail features applies, including Unified Messaging, etc.

  • Alcatel-Lucent OmniTouch Contact Center

    Handle guest reservations and inquiries effectively and efficiently by integrating front-office and communication systems, routing calls to the most appropriate agent in the guest’s preferred language, providing quick check-in or complete check-in with additional information and receiving a global overview of room availability and status. Read more »

  • OmniTouch 8464 Meet-Me Audio Conference Bridge

    Provide your corporate guests with excellent levels of service in your conference facilities with top-notch applications like the OmniTouch Meet-Me Conference Bridge. With a great feature set and an easy-to-use interface, your guests will appreciate being able to get on with business without having to deal with logistical conference issues. Read more »

  • Polycom Audio Conferencing Units

    Demonstrate your conference centre’s professional services by equipping your conference rooms with high quality audio conferencing units. SSP has a selection of excellent conferencing units. Read more »

  • OmniTouch 8400 Instant Communications Suite

    Provide a superior guest experience by giving your staff the ability to communicate quickly, quietly and efficiently, ensuring the highest levels of customer service. The ICS is a Unified Communications platform allowing hotel staff to communicate with each other quickly and easily, using a variety of methods such as instant messaging, voice calling on multiple devices, conferencing and email. Read more »

  • OmniSwitch 6000/9000 Ethernet Switches

    Ethernet switches are the infrastructure of the data network and the OmniSwitch series is feature-rich, fast, cost-effective and have powerful embedded security features, keeping the guest network secure and partitioned from the hotel’s business network. Providing your guests with high-speed network access is a competitive advantage that will help ensure return visits. Read more »

  • OmniAccess WLAN

    Wireless LAN is a necessity in hospitality environments and the OmniAccess Wireless LAN system is one of the best on the market. Providing fast, secure wireless data networking communications throughout the facility, it is partitioned to keep the secure staff-only network separate from the guest Internet access network. The system uses small, easy-to-deploy base stations, which can be powered via PoE Ethernet loops. Read more »

  • Alcatel-Lucent VPN Firewall Brick

    The VPN Firewall Brick provides sites with high speed Internet access, while providing a virtually impenetrable barrier to threats from the Internet. Its Virtual Private Networking (VPN) capabilities allow reliable, secure connectivity to other sites, allowing remote sites and main offices to all be on the same network together, completely seamlessly. Read more »

  • Alcatel-Lucent OmniTouch 8410 Instant Communications Web Services

    XML Web services are the fundamental building blocks in the move to distributed computing via the Internet. Alcatel-Lucent OmniTouch 8410 Instant Communications Web Services provide the link between the world of telephony and that of the network, connecting communication services to a hotel’s value-added applications for guest services. For example, applications for various guest services could be implemented on the graphical displays of room phones. Read more »

  • OmniPCX Alert E911 Onsite Emergency Management

    The OmniPCX-ALERT is aimed at large environments, such as large hotels and pinpoints the exact location where 911 calls were generated. Emergency alerts are instantly sent to on-site security and response personnel and authorized individuals may listen-in during the actual call. Read more (pdf PDF 212KB)

  • OmniVista 2500/2700/3600 Network Management, Monitoring & Security

    An important part of a robust data network is the ability to manage and monitor it and the OmniVista Network Management system provides system and network administrators with a powerful suite of tools. Read more »

  • OmniVista 4760 Network Management System

    The OmniVista 4760 Network Management System is an innovative, modular platform that provides a suite of network management applications for the communications server, as well as the entire voice network. This powerful Java-based tool, accessed through a Web browser, provides centralized management for the Alcatel-Lucent OmniPCX Enterprise. The platform's open architecture enables today's IT managers and administrators to effectively monitor and maintain the network, while lowering the company's total cost of ownership. Read more »

  • VitalSuite Performance Management

    The VitalSuite performance management system provides network administrators with end-to-end, web-based visibility into geographically dispersed, multi-vendor and multi-technology converged infrastructures. Extensively programmable with multi-vendor, multi-service technology offers flexible and cost-effective growth. Read more »

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