Alcatel-Lucent OmniTouch 8410 Instant Communications Web Services

Overview

XML Web services are the fundamental building blocks in the move to distributed computing on the Internet. Alcatel-Lucent OmniTouch 8410 Instant Communications Web Services provide the link between the world of telephony and that of the Web, connecting Alcatel-Lucent's communication services to customer business applications. These open interfaces are designed for use on Alcatel-Lucent's communication platforms: Alcatel-Lucent OmniPCX Office and Alcatel-Lucent OmniPCX Enterprise.

Alcatel-Lucent's XML Web Services are designed to:

  • ease integration across heterogeneous vendor environments,
  • reduce the time and complexity of interfacing,
  • simplify creation of new services and applications and
  • reduce the total cost of ownership (TCO) by minimizing installation time and administrative costs.

The following XML Web Services are available:

  • Telephony Web Services include an array of telephony services, such as detailed information about current incoming call, personal phonebook management, phone set management, unified directory access, nomad mode and call log.
  • Messaging Web Services* are used to interact with a voice from a third party application. The voice media located on a voice mail server can be played on and recorded from any device (Business phone, external PSTN phone).
  • One Number Web Services* provide customization options to set and review the rules that route incoming calls for an Alcatel-Lucent OmniPCX Enterprise user.
  • Teamwork Web Services* include services for managing contact lists, user presence and conferences.
  • Management Web Services* help manage Alcatel-Lucent OmniPCX configuration data and particularly information about subscribers and their phone sets.
  • IP Touch XML Services enable an application to interact with Alcatel-Lucent OmniPCX users through their 8 Series terminals. They allow the application to build screens and collect user actions. Applications are easily accessible on the IP Touch screen.

* Alcatel-Lucent OmniPCX Enterprise only

Key Benefits

  • Includes a rich set of unified communication services
  • Offers a simplified mechanism to connect applications easily, whatever the technology or device used
  • Applications running anywhere, on any technology or device will have a Web Services capability available to them. As such, the applications of customers and business partners will be able to participate in an organizations business process, in real time.
  • Based on industry standard protocols with universal support
  • Loosely coupled: Focusing on XML protocols, Web Services describe the connection, not the technology at either end. Loose coupling is not just a technology issue, but a key aspect of service design.
  • Allows for cost savings: Web services are based on open standards; this makes them more affordable and easier to adopt than many proprietary solutions. Web services take advantage of ubiquitous protocols and the Web infrastructure that already exists in every organization, requiring little or no additional technology investment.